Return & Refund Policy
Refund policy
At Jaysias, your satisfaction is our priority. We understand that sometimes products may not meet your expectations or may encounter unforeseen issues. That’s why we’ve crafted a comprehensive Return and Refund Policy to ensure your peace of mind when shopping with us.
Easy Returns Within 30 Days
If you’re not completely satisfied with your purchase, you have the flexibility to return the product within 30 days of the delivery date for a full refund. No hassle, no questions asked. Your satisfaction is what matters most to us.
Simple Return Process
Initiating a return is hassle-free. Simply contact our dedicated Customer Support Team via email at support@jaysias.com to kickstart the process.
Our team will provide you with a return authorization number and a Post prepaid return label, making it convenient for you to send the product back to us.
Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.
Quality Assurance
We take pride in the quality of our products, but we understand that occasionally issues may arise. If you encounter any manufacturing flaws or damages due to shipping, please reach out to us within 24 to 48 hours of receiving your order.
Our team will work closely with you to identify the best course of action, ensuring your concerns are promptly addressed.
Swift Refund Processing
Once your return is received and verified by our Jaysias finance team, we’ll expedite the refund process. You can expect your refund to be processed within 10 business days from the date we receive your return in our warehouse.
We value your time and aim to make the refund process as seamless as possible.
No Restocking Fees
We don’t impose any restocking fees on returned products. Your satisfaction matters most, and we want to make the return process as straightforward as possible for you.
Order Modifications and Cancellations
Customers can cancel the order at any time before it is dispatched and the tracking number is provided.
After passing the cancellation window, your order will have entered the production process and cannot be canceled or modified, except for the shipping address. This is because our production processes are designed to get products to our customers as quickly as possible.
Dedicated Customer Support
Our dedicated Customer Service Team is here to assist you every step of the way. Whether you have questions about returns, need assistance with an exchange, or want to inquire about your order, we’re just an email away.
Store Information
Company name: THE OUTFIT LIMITED
Company number: 01623046
Brand name: Jaysias
Address: 1402 Hollywood Ave, Salt Lake City, UT 84105
Phone: +447418368198
Email: support@jaysias.com
Business Hours: 9AM-5PM | Mon-Sat